Privacy Policy
Last updated: June 2026
Nepal Game Zone ("we", "us") operates this mobile app and online store. This policy describes what information we collect, how we use it, and your choices.
Information we collect
- Account data: name, email address, phone number, and password (stored hashed).
- Order data: delivery addresses, order history, and payment method selection (we do not store full card or wallet credentials on our servers).
- Device data: a device identifier for guest carts, and optional push notification tokens if you enable notifications.
- Usage data: basic logs such as IP address and app interactions for security and troubleshooting.
How we use information
- Process orders, payments, and deliveries.
- Authenticate you and secure your account.
- Send order updates, verification codes, and (if enabled) push notifications.
- Improve our services and prevent fraud or abuse.
Sharing
We share data only with service providers needed to run the store (hosting, email, payment gateways such as eSewa/Khalti) and when required by law. We do not sell your personal information.
Retention & security
We keep account and order records as needed for legal and business purposes. We use industry-standard measures including HTTPS and access controls.
Your rights
You may update your profile in the app, request account deletion from account settings, or contact us using the support email shown in the app.
Children
Our services are not directed at children under 13. We do not knowingly collect data from children.
Changes
We may update this policy. The "Last updated" date will change when we do. Continued use of the app means you accept the revised policy.
Contact
Questions about this policy: use the support contact shown in the app or on our website.